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Building Accountability into a Lean Enterprise
Building accountability into a Lean Enterprise is not so different for creating accountability into any organisation however it is a critical component of building the problem-solving culture that is needed for a Lean Enterprise to really thrive. Once the Lean plan has been established, the communication process completed and the trials implemented, the current standards and processes need to be documented.
It is critical that these documents outlining how each team is to work be simple and visual. They need to be accessible to every team member. Within this documentation, clear roles and responsibilities need to be outlined to help build accountability into the company processes. You will also need to consider how to share the authority to act with the appropriate levels across the organisation, reinforced with the responsibility to accept logical consequences from the results of actions that are carried out. Evaluating the success of an ongoing Lean Enterprise implementation, we need to consider how accountably is defined for both the individuals and for the teams. And, as previously mentioned, these defined roles need to be documented and communicated.
Each team needs clearly defined goals, as outlined through our policy deployment phase, and given ownership for results. The team needs the ability to influence and have some control over the inputs and outputs that are key to the workings of their production or support areas. Team members need to be trained and coached through problem solving techniques, as well as being given permission to evaluate, reflect and improve on all aspects within their teams. Collecting and resolving issues, and providing the appropriate level of support, needs to be the focus for the senior management if you want to maintain the accountability you have built into your new lean Enterprise processes.
Improving the focus on company culture will allow teams to grow. As they grow, their integrity and accountability needs to be nurtured to allow your company to perform to its full potential. Building accountability into every team will reenforce the basic principles of a Lean Enterprise.