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Did your Lean Processes Survive your Holiday?
Over the last few weeks, three of the TXM Lean Consultants have been enjoying a well-earned break and that got me thinking how hard it can be to clear our work calendars to allow us to have time away from the office. But I also started thinking about the opportunity this presents our businesses – how does our business work while we are away? Have we set up systems that are robust enough to work well, regardless of whether we are there or not?
In my mind, a sign of a good system is one that is followed as part of the daily and weekly routines that are built into the way our business works. Meetings are held as scheduled; we have people to run them, even if a key person is absent. Actions are carried out and our customers needs are met. And our business systems continue to be used and audited.
When you return from your holiday, you have the opportunity to see what worked well and where improvements are needed. Here are some of the key things to consider while conducting a post-holiday review:
1. Which systems continued to work well while I was gone?
2. Which processes or systems failed?
3. Are the key process documented?
4. Have the key people, plus a back-up person, been trained in these processes recently?
5. Are these processes visual? It is clear what the “right thing to do” is? Is it nard to do the “wrong thing”?
These five elements will start to give you a clear picture on what works well in your current business and where there are gaps, causing the processes to fail when you aren’t here to provide the constant guidance. So if you need get organised ahead to your next holiday and make sure your processes are robust enough to survive your absence for a few weeks, give your TXM Lean Consultant a call ~ 1300 165 606 ~ and set started NOW!