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The Waste of Mistrust

Published: November 26, 2015
Increasingly it seems that the assumption built in to most of our lives is that we can trust pretty much no-one. Almost every transaction we do is wrapped in passwords and privacy checks on the assumption that we are all potential hackers and identity thieves. In Lean Thinking, we typically define waste as an activity that does not add value to the customer. Mistrust is a great source of non-value added waste. ... Read more

Top Nine Tips to Sustain The Lean Office

Published: October 23, 2015
There is a lot of literature on implementing Lean in office and administrative functions and the concept is not new. However I still see relatively few companies that have driven real sustainable change in their office processes through Lean. In our experience there are some key factors to ensure that your Office lean efforts lead to sustainable results ... Read more

Top 6 Opportunities for Lean Office Improvements in your Business.

Published: September 1, 2015
As many readers of this blog will know, there are a huge range of ways in which Lean can reduce waste and improve performance in the office. Therefore I thought I would give a few examples where we at TXM have seen Lean approaches yield dramatic improvement. ... Read more

Lean Culture – “All Good”- Or is It?

Published: July 28, 2015
he term "all good" portrays low expectations and high tolerance for things not being quite right. The listener can interpret it as ambivalent, dismissive or even defeatist. Leaders need to role model excellence and we have a social and professional responsibility to help people understand that improvement is a pathway to a better society. ... Read more