Contact Us

Case Studies

Lean Sales – Improving the Customer Experience – Beechworth Bakery

Published: September 11, 2013
The Beechworth Bakery is a major tourist destination serving over 1 million customers per year with a wide range of cakes, pastries and breads. Beechworth Bakery was becoming a victim of its own success as it struggled to cope with the high volume of customers at peak times. This was particularly the case with tourist coaches and other large groups. Poor client flow and a lack of standard process behind the counter lead to long wait times and disgruntled customers. Following an Enterprise Connect Business Review, TXM was engaged to improve “Front of House” processes in order to transform the customer experience at Beechworth Bakery. ... Read more

Streamlining Accounting Processes in Global Technology Corporation

Published: September 9, 2013
TXM worked with a Global Technology company to use Lean Business Process approaches to streamline end of month accounting processes. The result was a 40% reduction in turnaround time and a dramatic reduction in report queries from the US Corporate Office ... Read more

5S and Visual Management for Returnable Packaging Service Centres

Published: December 2, 2011
Our client is a leading global provider of returnable packaging solutions including pallets and returnable plastic containers. Its packaging products are refurbished at service centre operations. ... Read more
    Page 1 of 2
  • 1
  • 2