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At TXM we provide value to our customers well beyond the cost of our services. We see projects through to the end, to ensure you achieve the results you need and we have the satisfaction of knowing we have added real value, so contact us to see how we can help you.
Proof of this is in our Lean Office and Lean Service Case Studies:
Lean is famous for the results it delivers on the factory floor, but the Lean approach can deliver equal results in the office. In this Lean case study TXM Director, Tim McLean interviews Nexans Olex Cables Australia Sales Manager, Brendan King, about the success of the Lean Sales Office project Nexans Olex Cables.
TXM worked with a Global Technology company to use Lean Business Process approaches to streamline end of month accounting processes. The result was a 40% reduction in turnaround time and a dramatic reduction in report queries from the US Corporate Office.
We know how important visual management is in our Lean Enterprise. It helps everyone understand the status of everything from where the office equipment lives to when we need to reorder consumables. Most importantly, visual management can tell us if our teams are “having a good day” and if not, what is being done to fix it. The easiest form of visual management is colour coding, where we use colours to communicate status. Once implemented, it allows our team to easily identify what action to take next. In this case study TXM implemented a simple colour coding system in an office environment with huge success.
The Beechworth Bakery is a major tourist destination serving over 1 million customers per year with a wide range of cakes, pastries and breads. Beechworth Bakery was becoming a victim of its own success as it struggled to cope with the high volume of customers at peak times. This was particularly the case with tourist coaches and other large groups. Poor client flow and a lack of standard process behind the counter lead to long wait times and disgruntled customers. Following an Enterprise Connect Business Review, TXM was engaged to improve “Front of House” processes in order to transform the customer experience at Beechworth Bakery.
Our client is a leading global provider of returnable packaging solutions including pallets and returnable plastic containers. Its packaging products are refurbished at service centre operations.